@InProceedings{burgemeestre_et_al:DagSemProc.09121.15,
  author =	{Burgemeestre, Brigitte and Liu, Jianwei and Hulstijn, Joris and Tan, Yao-Hua},
  title =	{{Early requirements engineering for e-customs decision support: Assessing overlap in mental models}},
  booktitle =	{Normative Multi-Agent Systems},
  pages =	{1--17},
  series =	{Dagstuhl Seminar Proceedings (DagSemProc)},
  ISSN =	{1862-4405},
  year =	{2009},
  volume =	{9121},
  editor =	{Guido Boella and Pablo Noriega and Gabriella Pigozzi and Harko Verhagen},
  publisher =	{Schloss Dagstuhl -- Leibniz-Zentrum f{\"u}r Informatik},
  address =	{Dagstuhl, Germany},
  URL =		{https://drops.dagstuhl.de/entities/document/10.4230/DagSemProc.09121.15},
  URN =		{urn:nbn:de:0030-drops-19164},
  doi =		{10.4230/DagSemProc.09121.15},
  annote =	{Keywords: E-government, shared mental models, decision support systems}
}