@InProceedings{silva_et_al:OASIcs.SLATE.2018.17,
  author =	{Silva, Sara and Ribeiro, Ricardo and Pereira, Rub\'{e}n},
  title =	{{Less is more in incident categorization}},
  booktitle =	{7th Symposium on Languages, Applications and Technologies (SLATE 2018)},
  pages =	{17:1--17:7},
  series =	{Open Access Series in Informatics (OASIcs)},
  ISBN =	{978-3-95977-072-9},
  ISSN =	{2190-6807},
  year =	{2018},
  volume =	{62},
  editor =	{Henriques, Pedro Rangel and Leal, Jos\'{e} Paulo and Leit\~{a}o, Ant\'{o}nio Menezes and Guinovart, Xavier G\'{o}mez},
  publisher =	{Schloss Dagstuhl -- Leibniz-Zentrum f{\"u}r Informatik},
  address =	{Dagstuhl, Germany},
  URL =		{https://drops.dagstuhl.de/entities/document/10.4230/OASIcs.SLATE.2018.17},
  URN =		{urn:nbn:de:0030-drops-92755},
  doi =		{10.4230/OASIcs.SLATE.2018.17},
  annote =	{Keywords: machine learning, automated incident categorization, SVM, incident management, natural language}
}