@InProceedings{fiedler_et_al:DagSemProc.09192.1,
  author =	{Fiedler, Markus and Kilkki, Kalevi and Reichl, Peter},
  title =	{{09192 Abstracts Collection – From Quality of Service to Quality of Experience}},
  booktitle =	{From Quality of Service to Quality of Experience},
  pages =	{1--13},
  series =	{Dagstuhl Seminar Proceedings (DagSemProc)},
  ISSN =	{1862-4405},
  year =	{2009},
  volume =	{9192},
  editor =	{Markus Fiedler and Kalevi Kilkki and Peter Reichl},
  publisher =	{Schloss Dagstuhl -- Leibniz-Zentrum f{\"u}r Informatik},
  address =	{Dagstuhl, Germany},
  URL =		{https://drops.dagstuhl.de/entities/document/10.4230/DagSemProc.09192.1},
  URN =		{urn:nbn:de:0030-drops-22369},
  doi =		{10.4230/DagSemProc.09192.1},
  annote =	{Keywords: Quality of Service, Quality of Experience, perceptual service quality, usability, content, service pricing}
}
@InProceedings{fiedler_et_al:DagSemProc.09192.2,
  author =	{Fiedler, Markus and Kilkki, Kalevi and Reichl, Peter},
  title =	{{09192 Executive Summary – From Quality of Service to Quality of Experience}},
  booktitle =	{From Quality of Service to Quality of Experience},
  pages =	{1--8},
  series =	{Dagstuhl Seminar Proceedings (DagSemProc)},
  ISSN =	{1862-4405},
  year =	{2009},
  volume =	{9192},
  editor =	{Markus Fiedler and Kalevi Kilkki and Peter Reichl},
  publisher =	{Schloss Dagstuhl -- Leibniz-Zentrum f{\"u}r Informatik},
  address =	{Dagstuhl, Germany},
  URL =		{https://drops.dagstuhl.de/entities/document/10.4230/DagSemProc.09192.2},
  URN =		{urn:nbn:de:0030-drops-22350},
  doi =		{10.4230/DagSemProc.09192.2},
  annote =	{Keywords: Quality of Service, Quality of Experience, perceptual service quality, usability, content, service pricing}
}