@InProceedings{fiedler_et_al:DagSemProc.09192.2, author = {Fiedler, Markus and Kilkki, Kalevi and Reichl, Peter}, title = {{09192 Executive Summary – From Quality of Service to Quality of Experience}}, booktitle = {From Quality of Service to Quality of Experience}, pages = {1--8}, series = {Dagstuhl Seminar Proceedings (DagSemProc)}, ISSN = {1862-4405}, year = {2009}, volume = {9192}, editor = {Markus Fiedler and Kalevi Kilkki and Peter Reichl}, publisher = {Schloss Dagstuhl -- Leibniz-Zentrum f{\"u}r Informatik}, address = {Dagstuhl, Germany}, URL = {https://drops.dagstuhl.de/entities/document/10.4230/DagSemProc.09192.2}, URN = {urn:nbn:de:0030-drops-22350}, doi = {10.4230/DagSemProc.09192.2}, annote = {Keywords: Quality of Service, Quality of Experience, perceptual service quality, usability, content, service pricing} }
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