@InProceedings{fiedler_et_al:DagSemProc.09192.1,
author = {Fiedler, Markus and Kilkki, Kalevi and Reichl, Peter},
title = {{09192 Abstracts Collection – From Quality of Service to Quality of Experience}},
booktitle = {From Quality of Service to Quality of Experience},
pages = {1--13},
series = {Dagstuhl Seminar Proceedings (DagSemProc)},
ISSN = {1862-4405},
year = {2009},
volume = {9192},
editor = {Markus Fiedler and Kalevi Kilkki and Peter Reichl},
publisher = {Schloss Dagstuhl -- Leibniz-Zentrum f{\"u}r Informatik},
address = {Dagstuhl, Germany},
URL = {https://drops.dagstuhl.de/entities/document/10.4230/DagSemProc.09192.1},
URN = {urn:nbn:de:0030-drops-22369},
doi = {10.4230/DagSemProc.09192.1},
annote = {Keywords: Quality of Service, Quality of Experience, perceptual service quality, usability, content, service pricing}
}