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Improving Intent Detection Accuracy Through Token Level Labeling

Authors Michał Lew, Aleksander Obuchowski, Monika Kutyła



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Author Details

Michał Lew
  • SentiOne Research, Gdańsk, Poland
Aleksander Obuchowski
  • SentiOne Research, Gdańsk, Poland
  • Gdańsk University of Technology, Poland
Monika Kutyła
  • SentiOne Research, Gdańsk, Poland

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Michał Lew, Aleksander Obuchowski, and Monika Kutyła. Improving Intent Detection Accuracy Through Token Level Labeling. In 3rd Conference on Language, Data and Knowledge (LDK 2021). Open Access Series in Informatics (OASIcs), Volume 93, pp. 30:1-30:11, Schloss Dagstuhl - Leibniz-Zentrum für Informatik (2021)
https://doi.org/10.4230/OASIcs.LDK.2021.30

Abstract

Intent detection is traditionally modeled as a sequence classification task where the role of the models is to map the users' utterances to their class. In this paper, however, we show that the classification accuracy can be improved with the use of token level intent annotations and introducing new annotation guidelines for labeling sentences in the intent detection task. What is more, we introduce a method for training the network to predict joint sentence level and token level annotations. We also test the effects of different annotation schemes (BIO, binary, sentence intent) on the model’s accuracy.

Subject Classification

ACM Subject Classification
  • Computing methodologies → Natural language processing
Keywords
  • Intent Detection
  • Annotation
  • NLP
  • Chatbots

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References

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