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The number of citations a research paper receives is a crucial metric for both researchers and institutions. However, since citation databases have their own source lists, finding all the citations of a given paper can be a challenge. As a result, there may be missing citations that are not counted towards a paper’s total citation count. To address this issue, we present an automated approach to find missing citations leveraging the use of multiple indexing databases. In this research, Web of Science (WoS) serves as a case study and OpenAlex is used as a reference point for comparison. For a given paper, we identify all citing papers found in both research databases. Then, for each citing paper we check if it is indexed in WoS, but not referred in WoS as a citing paper, in order to determine if it is a missing citation. In our experiments, from a set of 1539 papers indexed by WoS, we found 696 missing citations. This outcome proves the success of our approach, and reveals that WoS does not always consider the full list of citing papers of a given publication, even when these citing papers are indexed by WoS. We also found that WoS has a higher chance of missing information for more recent publications. These findings provide relevant insights about this indexing research database, and provide enough motivation for considering other research databases in our study, such as Scopus and Google Scholar, in order to improve the matching and querying algorithms, and to reduce false positives, towards providing a more comprehensive and accurate view of the citations of a paper.