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Early requirements engineering for e-customs decision support: Assessing overlap in mental models

Authors: Brigitte Burgemeestre, Jianwei Liu, Joris Hulstijn, and Yao-Hua Tan

Published in: Dagstuhl Seminar Proceedings, Volume 9121, Normative Multi-Agent Systems (2009)

Abstract

Developing decision support systems is a complex process. It involves stakeholders with diverging interpretations of the task and domain. In this paper, we propose to use ontology mapping to make a detailed analysis of the overlaps and differences between mental models of stakeholders. The technique is applied to an extensive case study about EU customs regulations. Companies which can demonstrate to be ‘in control’ of the safety and security in the supply chain, may become ‘Authorized Economic Operator’ (AEO), and avoid inspections by customs. We focus on a decision support tool, AEO Digiscan, developed to assist companies with an AEO self-assessment. We compared the mental models of customs officials, with mental models of the developers of the tool. The results highlight important differences in the interpretation of the new regulations, which will lead to adaptations of the tool.

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Brigitte Burgemeestre, Jianwei Liu, Joris Hulstijn, and Yao-Hua Tan. Early requirements engineering for e-customs decision support: Assessing overlap in mental models. In Normative Multi-Agent Systems. Dagstuhl Seminar Proceedings, Volume 9121, pp. 1-17, Schloss Dagstuhl – Leibniz-Zentrum für Informatik (2009)

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@InProceedings{burgemeestre_et_al:DagSemProc.09121.15,
  author =	{Burgemeestre, Brigitte and Liu, Jianwei and Hulstijn, Joris and Tan, Yao-Hua},
  title =	{{Early requirements engineering for e-customs decision support: Assessing overlap in mental models}},
  booktitle =	{Normative Multi-Agent Systems},
  pages =	{1--17},
  series =	{Dagstuhl Seminar Proceedings (DagSemProc)},
  ISSN =	{1862-4405},
  year =	{2009},
  volume =	{9121},
  editor =	{Guido Boella and Pablo Noriega and Gabriella Pigozzi and Harko Verhagen},
  publisher =	{Schloss Dagstuhl -- Leibniz-Zentrum f{\"u}r Informatik},
  address =	{Dagstuhl, Germany},
  URL =		{https://drops.dagstuhl.de/entities/document/10.4230/DagSemProc.09121.15},
  URN =		{urn:nbn:de:0030-drops-19164},
  doi =		{10.4230/DagSemProc.09121.15},
  annote =	{Keywords: E-government, shared mental models, decision support systems}
}

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DOI: 10.4230/DagSemProc.07122.10

Control Patterns in a Health Care Network

Authors: Vera Kartseva, Joris Hulstijn, Jaap Gordijn, and Yao-Hua Tan

Published in: Dagstuhl Seminar Proceedings, Volume 7122, Normative Multi-agent Systems (2007)

Abstract

In this paper we present control patterns for the analysis and design of administrative control mechanisms in a network organization. A control pattern is a description of a generic and reusable control mechanism that solves a specific control problem, to be selected on the basis of the context. To represent the context and solution, we analyze a network organization as a set of actors who transfer objects of economic value. The usefulness and adequacy of the control patterns is demonstrated by a case study of the governance and control mechanisms of the Dutch public health insurance network for exceptional medical expenses (AWBZ).

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Vera Kartseva, Joris Hulstijn, Jaap Gordijn, and Yao-Hua Tan. Control Patterns in a Health Care Network. In Normative Multi-agent Systems. Dagstuhl Seminar Proceedings, Volume 7122, pp. 1-33, Schloss Dagstuhl – Leibniz-Zentrum für Informatik (2007)

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@InProceedings{kartseva_et_al:DagSemProc.07122.10,
  author =	{Kartseva, Vera and Hulstijn, Joris and Gordijn, Jaap and Tan, Yao-Hua},
  title =	{{Control Patterns in a Health Care Network}},
  booktitle =	{Normative Multi-agent Systems},
  pages =	{1--33},
  series =	{Dagstuhl Seminar Proceedings (DagSemProc)},
  ISSN =	{1862-4405},
  year =	{2007},
  volume =	{7122},
  editor =	{Guido Boella and Leon van der Torre and Harko Verhagen},
  publisher =	{Schloss Dagstuhl -- Leibniz-Zentrum f{\"u}r Informatik},
  address =	{Dagstuhl, Germany},
  URL =		{https://drops.dagstuhl.de/entities/document/10.4230/DagSemProc.07122.10},
  URN =		{urn:nbn:de:0030-drops-9158},
  doi =		{10.4230/DagSemProc.07122.10},
  annote =	{Keywords: Governance and control, network organizations, value modeling}
}

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Documents authored by Tan, Yao-Hua

Early requirements engineering for e-customs decision support: Assessing overlap in mental models

Abstract

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Control Patterns in a Health Care Network

Abstract

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