License: Creative Commons Attribution 3.0 Unported license (CC BY 3.0)
When quoting this document, please refer to the following
DOI: 10.4230/OASIcs.Microservices.2017-2019.1
URN: urn:nbn:de:0030-drops-118230
URL: https://drops.dagstuhl.de/opus/volltexte/2020/11823/
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Song, Hui ; Nguyen, Phu H. ; Chauvel, Franck

Using Microservices to Customize Multi-Tenant SaaS: From Intrusive to Non-Intrusive

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OASIcs-Microservices-2017-2019-1.pdf (0.8 MB)


Abstract

Customization is a widely adopted practice on enterprise software applications such as Enterprise resource planning (ERP) or Customer relation management (CRM). Software vendors deploy their enterprise software product on the premises of a customer, which is then often customized for different specific needs of the customer. When enterprise applications are moving to the cloud as mutli-tenant Software-as-a-Service (SaaS), the traditional way of on-premises customization faces new challenges because a customer no longer has an exclusive control to the application. To empower businesses with specific requirements on top of the shared standard SaaS, vendors need a novel approach to support the customization on the multi-tenant SaaS. In this paper, we summarize our two approaches for customizing multi-tenant SaaS using microservices: intrusive and non-intrusive. The paper clarifies the key concepts related to the problem of multi-tenant customization, and describes a design with a reference architecture and high-level principles. We also discuss the key technical challenges and the feasible solutions to implement this architecture. Our microservice-based customization solution is promising to meet the general customization requirements, and achieves a balance between isolation, assimilation and economy of scale.

BibTeX - Entry

@InProceedings{song_et_al:OASIcs:2020:11823,
  author =	{Hui Song and Phu H. Nguyen and Franck Chauvel},
  title =	{{Using Microservices to Customize Multi-Tenant SaaS: From Intrusive to Non-Intrusive}},
  booktitle =	{Joint Post-proceedings of the First and Second International Conference on Microservices (Microservices 2017/2019)},
  pages =	{1:1--1:18},
  series =	{OpenAccess Series in Informatics (OASIcs)},
  ISBN =	{978-3-95977-137-5},
  ISSN =	{2190-6807},
  year =	{2020},
  volume =	{78},
  editor =	{Lu{\'\i}s Cruz-Filipe and Saverio Giallorenzo and Fabrizio Montesi and Marco Peressotti and Florian Rademacher and Sabine Sachweh},
  publisher =	{Schloss Dagstuhl--Leibniz-Zentrum fuer Informatik},
  address =	{Dagstuhl, Germany},
  URL =		{https://drops.dagstuhl.de/opus/volltexte/2020/11823},
  URN =		{urn:nbn:de:0030-drops-118230},
  doi =		{10.4230/OASIcs.Microservices.2017-2019.1},
  annote =	{Keywords: Customization, Software-as-a-Service (SaaS), Microservices, Multi-tenancy, Cloud, Reference Architecture}
}

Keywords: Customization, Software-as-a-Service (SaaS), Microservices, Multi-tenancy, Cloud, Reference Architecture
Collection: Joint Post-proceedings of the First and Second International Conference on Microservices (Microservices 2017/2019)
Issue Date: 2020
Date of publication: 06.02.2020


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